| Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success RT Cenfetelli, I Benbasat, S Al-Natour Information systems research 19 (2), 161-181, 2008 | 412 | 2008 |
| The adoption and use of IT artifacts: A new interaction-centric model for the study of user-artifact relationships S Al-Natour, I Benbasat Journal of the Association for Information Systems 10 (9), 2, 2009 | 251 | 2009 |
| The adoption of online shopping assistants: Perceived similarity as an antecedent to evaluative beliefs S Al-Natour, I Benbasat, R Cenfetelli Journal of the Association for Information Systems 12 (5), 2, 2011 | 193 | 2011 |
| A comparative assessment of sentiment analysis and star ratings for consumer reviews S Al-Natour, O Turetken International Journal of Information Management 54, 102132, 2020 | 141 | 2020 |
| The effects of process and outcome similarity on users' evaluations of decision aids S Al‐Natour, I Benbasat, RT Cenfetelli Decision Sciences 39 (2), 175-211, 2008 | 108 | 2008 |
| The role of design characteristics in shaping perceptions of similarity: The case of online shopping assistants S Al-Natour, I Benbasat, RT Cenfetelli Journal of the Association for Information Systems 7 (12), 34, 2006 | 97 | 2006 |
| An empirical investigation of the antecedents and consequences of privacy uncertainty in the context of mobile apps S Al-Natour, H Cavusoglu, I Benbasat, U Aleem Information Systems Research 31 (4), 1037-1063, 2020 | 90 | 2020 |
| The role of similarity in e-commerce interactions: The case of online shopping assistants S Al-Natour, I Benbasat, RT Cenfetelli | 66 | 2005 |
| Information technology mediated customer service: A functional perspective R Cenfetelli, I Benbasat, S Al-Natour | 38 | 2005 |
| The determinants of learner satisfaction with the online video presentation method S Al Natour, C Woo Internet Research 31 (1), 234-261, 2021 | 25 | 2021 |
| The strategic knowledge-based dependency diagrams: a tool for analyzing strategic knowledge dependencies for the purposes of understanding and communicating S Al-Natour, H Cavusoglu Information Technology and Management 10, 103-121, 2009 | 20 | 2009 |
| The antecedents of customer self-disclosure to online virtual advisors S Al-Natour, I Benbasat, R Cenfetelli ICIS 2009 Proceedings, 2, 2009 | 18 | 2009 |
| Designing online virtual advisors to encourage customer self-disclosure: a theoretical model and an empirical test S Al-Natour, I Benbasat, R Cenfetelli Journal of Management Information Systems 38 (3), 798-827, 2021 | 17 | 2021 |
| Effective online ads: The role of placement and animation S Al-Natour, A Gemino, R Krider | 7 | 2013 |
| ICT value creation at four levels of analysis: review of extant research and a new conceptual model H Cavusoglu, S Al-Natour, H Cavusoglu 8th International Conference on Enterprise Systems, Accounting and Logistics …, 2011 | 6 | 2011 |
| Creating rapport and intimate interactions with online virtual advisors S Al-Natour, I Benbasat, RT Cenfetelli SIGHCI 2007 Proceedings, 18, 2007 | 5 | 2007 |
| Different views and evaluations of it artifacts S Al-Natour, I Benbasat | 3 | 2015 |
| Users’ interdependence with online virtual advisors: antecedents and consequences S Al-Natour, I Benbasat, RT Cenfetelli | 2 | 2011 |
| Does user satisfaction affect employee well-being? An exploratory investigation at the onward and upward stage of enterprise system experience cycle L Dong, S Al Natour, U Omeziri, O Turetken Enterprise Information Systems 17 (8), 2093617, 2023 | 1 | 2023 |
| Designing Caring and Informative Decision Aids to Increase Trust and Enhance the Interaction Atmosphere S Al-Natour, I Benbasat, RT Cenfetelli AIS Transactions on Human-Computer Interaction 14 (1), 1-29, 2022 | 1 | 2022 |
Izak BenbasatProfessor Emeritus, Sauder School of Business, University of British ColumbiaVerified email at Sauder.UBC.ca
