| Outage management portal leveraging back-end resources to create a role and user tailored front-end interface for coordinating outage responses JP Appleyard, EJ Bruce, RH Flores US Patent 8,171,415, 2012 | 211 | 2012 |
| Role tailored portal solution integrating near real-time metrics, business logic, online collaboration, and web 2.0 content JP Appleyard, EJ Bruce, RH Flores, JA Salcido US Patent 8,185,827, 2012 | 94 | 2012 |
| Enabling real-time operational environment conformity to an enterprise model RH Flores, LS Hand US Patent 9,383,900, 2016 | 90 | 2016 |
| Method and apparatus for providing dynamic workload transition during workload simulation on e-business application server R Flores, L Hand, P Reed US Patent App. 09/919,439, 2003 | 81 | 2003 |
| Intelligent meeting enhancement system RH Flores, EH Katzen, S Patel US Patent App. 14/521,820, 2016 | 64 | 2016 |
| Method for customer recognition and management RH Flores, JM Taylor, KA Thuerk US Patent 7,486,785, 2009 | 63 | 2009 |
| Relationship management system R Flores, B Hao US Patent App. 10/680,272, 2005 | 63 | 2005 |
| Providing dynamic recommendations for points of interest utilizing automatically obtained collective telemetry to enhance user experience RH Flores, TK Supakkul, M Thomas, J Wong US Patent App. 13/186,733, 2013 | 62 | 2013 |
| Video pattern recognition for automating emergency service incident awareness and response RH Flores, CN Givens, HT Kwan, S Mathai US Patent 8,368,754, 2013 | 61 | 2013 |
| Context sensitive portlets RH Flores, B Hao US Patent 7,694,000, 2010 | 61 | 2010 |
| Integrating enterprise and provider contact center resources to handle workload on-demand RH Flores, JA Salcido US Patent 7,746,998, 2010 | 59 | 2010 |
| Software development tool for sharing test and deployment assets S Bello, R Flores, M Palmer US Patent App. 11/366,013, 2007 | 59 | 2007 |
| Updating portlet interface controls by updating a hidden version of the control and then switching it with a displayed version JP Appleyard, RH Flores, JA Salcido US Patent 8,539,345, 2013 | 56 | 2013 |
| Method for managing resources in a multi-channeled customer service environment RH Flores, B Hao US Patent 7,519,173, 2009 | 51 | 2009 |
| Customer support center with virtual world enhancements EJ Bruce, RH Flores US Patent 8,737,598, 2014 | 39 | 2014 |
| Method and apparatus for simulating application workloads on an e-business application server R Flores, LS Hand, PE Reed US Patent 7,090,749, 2006 | 35 | 2006 |
| Cognitive and dynamic vehicular parking EJ Bruce, RH Flores US Patent 10,593,129, 2020 | 34 | 2020 |
| Performance monitor for multiple cloud computing environments RH Flores, LS Hand US Patent App. 13/570,193, 2014 | 31 | 2014 |
| Virtual voice response agent individually configured for a user RH Flores, CE Loza, OG Loza, JS Pannell US Patent 10,091,355, 2018 | 30 | 2018 |
| Consolidating business process workflows through the use of semantic analysis RH Flores, CN Givens, S Mathai US Patent App. 12/941,307, 2012 | 29 | 2012 |
