| The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions N Slack, G Singh, S Sharma International Journal of Quality and Service Sciences 12 (3), 297-318, 2020 | 163 | 2020 |
| The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction: Supermarkets in Fiji NJ Slack, G Singh The TQM Journal 32 (3), 543-558, 2020 | 159 | 2020 |
| Impact of perceived value on the satisfaction of supermarket customers: developing country perspective N Slack, G Singh, S Sharma International Journal of Retail & Distribution Management 48 (11), 1235-1254, 2020 | 138 | 2020 |
| Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions NJ Slack, G Singh, J Ali, R Lata, K Mudaliar, Y Swamy British Food Journal 123 (4), 1324-1344, 2020 | 129 | 2020 |
| Antecedents involved in developing fast-food restaurant customer loyalty G Singh, N Slack, S Sharma, K Mudaliar, S Narayan, R Kaur, KU Sharma The TQM Journal 33 (8), 1753-1769, 2021 | 85 | 2021 |
| Diagnosis of organizational culture in public sector undertakings undergoing reforms NJ Slack, G Singh Public Organization Review 18, 361-380, 2018 | 42 | 2018 |
| New public management and customer perceptions of service quality–a mixed-methods study G Singh, NJ Slack International Journal of Public Administration 45 (3), 242-256, 2022 | 41 | 2022 |
| Antecedents and consequences of fast-food restaurant customers' perception of price fairness G Singh, NJ Slack, S Sharma, AS Aiyub, A Ferraris British Food Journal 124 (8), 2591-2609, 2022 | 35 | 2022 |
| Servant leadership in the public sector: Employee perspective NJ Slack, G Singh, J Narayan, S Sharma Public Organization Review 20 (4), 631-646, 2020 | 33 | 2020 |
| The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction: Supermarkets in Fiji. TQM Journal, 32 (3), 543–558 NJ Slack, G Singh | 33 | 2020 |
| Job satisfaction of employees undergoing public sector reform in Fiji G Singh, NJ Slack Theoretical Economics Letters 6 (2), 313-323, 2016 | 17 | 2016 |
| Factors forming consumer willingness to pay a premium for free-range eggs NJ Slack, S Sharma, J Cúg, G Singh British Food Journal 125 (7), 2439-2459, 2022 | 13 | 2022 |
| Antecedents involved in developing fast-food restaurant customer loyalty. TQM Journal, 33 (8), 1753–1769 G Singh, N Slack, S Sharma, K Mudaliar, S Narayan, R Kaur, KU Sharma | 10 | 2021 |
| Exploring gamers' crowdsourcing engagement in Pokémon Go communities S Sharma, N Slack, K Devi, T Greig, S Naidu The TQM Journal, 2021 | 8 | 2021 |
| Stockpiling intentions and customer well-being during the COVID-19 pandemic Singh, Slack, Sharma, Dhir The Journal of Consumer Affairs, 2023 | 7 | 2023 |
| The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction: supermarkets in Fiji. TQM J. 32, 543–558. doi: 10.1108 NJ Slack, G Singh TQM-07-2019-0187, 2020 | 6 | 2020 |
| holsat evaluation of international tourist’s expectations and experiences of Fiji as a holiday destination NJ Slack Theoretical Economics Letters 9 (07), 2418, 2019 | 6 | 2019 |
| Merit-Based Pay in the Public Sector: Unwillingness to Abandon the Concept S Singh, Slack Global Encyclopedia of Public Administration, Public Policy, and Governance, 1-7, 2021 | 4* | 2021 |
| An insight into public sector readiness for change–the Fiji experience NJ Slack, G Singh Journal of Pacific Studies 36 (2), 41-66, 2016 | 3 | 2016 |
| Public sector reforms and service quality issues from the perspective of the small island developing states in the Pacific: a case of Fiji NJ Slack, G Singh International Journal of Public Administration 38 (10), 712-723, 2015 | 3 | 2015 |
Shavneet Sharma (PhD)Lecturer, University of the South PacificVerified email at usp.ac.fj
