M Sajid Khan
Cited by
Cited by
The buy-in benchmark: How staff understanding and commitment impact brand and business performance
K Thomson, L De Chernatony, L Arganbright, MS Khan
Journal of Marketing Management 15 (8), 819-835, 1999
Smart city and smart tourism: A case of Dubai
MS Khan, M Woo, K Nam, P Chathoth
Sustainability 9 (12), 2279, 2017
Blockchain technology for smart city and smart tourism: latest trends and challenges
K Nam, C Dutt, P Chathoth, MS Khan
Asia Pacific Journal of Tourism Research 26 (4), 2021
Customer attitudes of stayers and defectors in B2B services: Are they really different?
P Williams, MS Khan, NJ Ashill, E Naumann
Industrial Marketing Management 40 (5), 805-815, 2011
A Survey of Critical Success Factors in e-Banking
M Shah, MS Khan, X Mark
European, Mediterranean & Middle Eastern Conference on Information Systems, 7-8, 2005
Understanding the causes of defection among satisfied B2B service customers
E Naumann, M Haverila, M Sajid Khan, P Williams
Journal of Marketing Management 26 (9-10), 878-900, 2010
Identifying the key drivers of customer satisfaction and repurchase intentions: An empirical investigation of Japanese B2B services
MS Khan, E Naumann, P Williams
The Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 2012
The Adoption of Artificial Intelligence and Robotics in the Hotel Industry: Prospects and Challenges
K Nam, C Dutt, P Chathoth, A Daghfous, MS Khan
Electronic Markets: The International Journal on Networked Business, 2020
Customer satisfaction and loyalty in B2B services: directions for future research
E Naumann, P Williams, MS Khan
The Marketing Review 9 (4), 319-333, 2009
An empirical study of e-government service adoption: culture and behavioral intention
F Zhao, MS Khan
International Journal of Public Administration 36 (10), 710-722, 2013
Customer dissatisfaction and defection: The hidden costs of downsizing
P Williams, MS Khan, E Naumann
Industrial Marketing Management 40 (3), 405-413, 2011
Drivers of user loyalty intention and commitment to a search engine: An exploratory study
D Sirdeshmukh, N Ahmad, MS Khan, NJ Ashill
Journal of Retailing and Consumer Services 44 (September 2018), 71-81, 2018
Cross‐cultural comparison of customer satisfaction research: USA vs Japan
MS Khan, E Naumann, R Bateman, M Haverila
Asia Pacific Journal of Marketing and Logistics, 2009
Information cues roles in product evaluations: the case of the UK cosmetics market
A Jamal, MS Khan, MS Tsesmetzi
Journal of Strategic Marketing 20 (3), 249-265, 2012
Dynamics of Enterprise Architecture in the Korean Public Sector: Transformational Change vs. Transactional Change
K Nam, SW Oh, SK Kim, J Goo, MS Khan
Sustainability 8 (11), 1074, 2016
Exploring Probabilistic Network‐Based Modeling of Multidimensional Factors Associated with Country Risk
A Qazi, MS Khan
Risk Analysis: An International Journal 41 (6), 911-928, 2021
Toward a better understanding of the main antecedents and outcomes of consumer-based perceived product innovativeness
J Boisvert, MS Khan
Journal of Strategic Marketing, 2020
Impact of Risk Attitude on Risk, Opportunity and Performance Assessment of Construction Projects
A Qazi, A Daghfous, MS Khan
Project Management Journal, 2021
Perceived quality, packaging and self-image congruence: An application in the cosmetics market
A Jamal, MS Khan, MS Tsesmetzi
ACR North American Advances, 2009
Incorporating the Risk of Knowledge Loss in Supply Chain Risk Management
A Daghfous, A Qazi, MS Khan
The International Journal of Logistics Management, 2021
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Articles 1–20