| The buy-in benchmark: How staff understanding and commitment impact brand and business performance K Thomson, L De Chernatony, L Arganbright, MS Khan Journal of Marketing Management 15 (8), 819-835, 1999 | 408 | 1999 |
| Blockchain technology for smart city and smart tourism: latest trends and challenges K Nam, C Dutt, P Chathoth, MS Khan Asia Pacific Journal of Tourism Research 26 (4), 2021 | 327 | 2021 |
| Smart city and smart tourism: A case of Dubai MS Khan, M Woo, K Nam, P Chathoth Sustainability 9 (12), 2279, 2017 | 325 | 2017 |
| The Adoption of Artificial Intelligence and Robotics in the Hotel Industry: Prospects and Challenges K Nam, C Dutt, P Chathoth, A Daghfous, MS Khan Electronic Markets: The International Journal on Networked Business, 2020 | 289 | 2020 |
| Understanding the causes of defection among satisfied B2B service customers E Naumann, M Haverila, M Sajid Khan, P Williams Journal of Marketing Management 26 (9-10), 878-900, 2010 | 98 | 2010 |
| Customer attitudes of stayers and defectors in B2B services: Are they really different? P Williams, MS Khan, NJ Ashill, E Naumann Industrial Marketing Management 40 (5), 805-815, 2011 | 89 | 2011 |
| A Survey of Critical Success Factors in e-Banking M Shah, MS Khan, X Mark European, Mediterranean & Middle Eastern Conference on Information Systems, 7-8, 2005 | 83* | 2005 |
| An empirical study of e-government service adoption: culture and behavioral intention F Zhao, MS Khan International Journal of Public Administration 36 (10), 710-722, 2013 | 74 | 2013 |
| Identifying the key drivers of customer satisfaction and repurchase intentions: An empirical investigation of Japanese B2B services MS Khan, E Naumann, P Williams Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2012 | 71 | 2012 |
| Customer satisfaction and loyalty in B2B services: directions for future research E Naumann, P Williams, MS Khan The Marketing Review 9 (4), 319-333, 2009 | 69 | 2009 |
| Drivers of user loyalty intention and commitment to a search engine: An exploratory study D Sirdeshmukh, N Ahmad, MS Khan, NJ Ashill Journal of Retailing and Consumer Services 44 (September 2018), 71-81, 2018 | 51 | 2018 |
| Customer dissatisfaction and defection: The hidden costs of downsizing P Williams, MS Khan, E Naumann Industrial Marketing Management 40 (3), 405-413, 2011 | 46 | 2011 |
| Cross‐cultural comparison of customer satisfaction research: USA vs Japan M Sajid Khan, E Naumann, R Bateman, M Haverila Asia Pacific Journal of Marketing and Logistics 21 (3), 376-396, 2009 | 37 | 2009 |
| Information cues roles in product evaluations: the case of the UK cosmetics market A Jamal, MS Khan, MS Tsesmetzi Journal of Strategic Marketing 20 (3), 249-265, 2012 | 35 | 2012 |
| Impact of Risk Attitude on Risk, Opportunity and Performance Assessment of Construction Projects A Qazi, A Daghfous, MS Khan Project Management Journal, 2021 | 28 | 2021 |
| Toward a better understanding of the main antecedents and outcomes of consumer-based perceived product innovativeness J Boisvert, MS Khan Journal of Strategic Marketing, 2020 | 26 | 2020 |
| Dynamics of Enterprise Architecture in the Korean Public Sector: Transformational Change vs. Transactional Change K Nam, SW Oh, SK Kim, J Goo, MS Khan Sustainability 8 (11), 1074, 2016 | 26* | 2016 |
| Exploring Probabilistic Network‐Based Modeling of Multidimensional Factors Associated with Country Risk A Qazi, MS Khan Risk Analysis: An International Journal 41 (6), 911-928, 2021 | 23 | 2021 |
| Incorporating the Risk of Knowledge Loss in Supply Chain Risk Management A Daghfous, A Qazi, MS Khan The International Journal of Logistics Management, 2021 | 22 | 2021 |
| Smart city and smart tourism: A case of Dubai. Sustainability, 9 (12), 2279 MS Khan, M Woo, K Nam, PK Chathoth | 20 | 2017 |
