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Mohammad Ahmad  Al-Hawari
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Year
The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
M Al‐Hawari, T Ward
Marketing Intelligence & Planning 24 (2), 127-147, 2006
5232006
Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach.
M Al-Hawari, N Hartley, T Ward
Marketing bulletin 16, 2005
2602005
The relationship between service quality and retention within the automated and traditional contexts of retail banking
M Al‐Hawari, T Ward, L Newby
Journal of service management 20 (4), 455-472, 2009
1992009
Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience
MA Al-Hawari, S Bani-Melhem, S Quratulain
Journal of Business and Psychology 35, 223-240, 2020
1692020
The influence of technology acceptance model (TAM) factors on students'e‐satisfaction and e‐retention within the context of UAE e‐learning
MA Al‐hawari, S Mouakket
Education, Business and Society: Contemporary Middle Eastern Issues 3 (4 …, 2010
1582010
The effect of automated service quality on bank financial performance and the mediating role of customer retention
M Al-Hawari
Journal of Financial Services Marketing 10 (3), 228-243, 2006
1572006
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
MA Al-Hawari
International Journal of Bank Marketing 33 (1), 41-57, 2015
1402015
Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
MAA Al-Hawari
Journal of Services Marketing 28 (7), 538–546, 2014
1392014
Automated service quality as a predictor of customers' commitment: a practical study within the UAE retail banking context
MA Al‐Hawari
Asia Pacific Journal of Marketing and Logistics 23 (3), 346-366, 2011
1152011
Examining the antecedents of e-loyalty intention in an online reservation environment
S Mouakket, MA Al-hawari
The Journal of High Technology Management Research 23 (1), 46-57, 2012
1142012
The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty
NO Ndubisi, M Dayan, V Yeniaras, M Al-hawari
Industrial Marketing Management 89, 196-208, 2020
812020
How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices
MA Al-Hawari, S Quratulain, SB Melhem
Journal of Cleaner Production 310, 127598, 2021
712021
Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions
S Bani-Melhem, S Quratulain, MA Al-Hawari
Journal of Hospitality Marketing & Management 29 (4), 450-470, 2020
652020
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
S Bani-Melhem, S Quratulain, MA Al-Hawari
Journal of Hospitality Marketing & Management 30 (5), 611-629, 2021
612021
Do offline factors trigger customers' appetite for online continual usage? A study of online reservation in the airline industry
MA Al‐hawari, S Mouakket
Asia Pacific Journal of Marketing and Logistics 24 (4), 640-657, 2012
602012
Determinants of frontline employee service innovative behavior: The moderating role of co-worker socializing and service climate
MA Al-Hawari, S Bani-Melhem, FM Shamsudin
Management Research Review 42 (9), 1076-1094, 2019
582019
Abusive supervision and frontline employees’ attitudinal outcomes: the multilevel effects of customer orientation
MA Al-Hawari, S Bani-Melhem, S Quratulain
International Journal of Contemporary Hospitality Management 32 (3), 1109-1129, 2020
492020
Leader-member exchange and frontline employees' innovative behaviors: the roles of employee happiness and service climate
S Bani-Melhem, MA Al-Hawari, S Quratulain
International Journal of Productivity and Performance Management 71 (2), 540-557, 2020
432020
Do online services contribute to establishing brand equity within the retail banking context?
MA Al-Hawari
Journal of Relationship Marketing 10 (3), 145-166, 2011
362011
The influence of traditional service quality factors on customer satisfaction: a practical study within the context of Australian banking
M Al-hawari
The Business Review, Cambridge 11 (2), 114-119, 2008
342008
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