Narjes Haj Salem
Narjes Haj Salem
Verified email at sharjah.ac.ae
TitleCited byYear
The effects of mall renovation on shopping values, satisfaction and spending behaviour
JC Chebat, R Michon, N Haj-Salem, S Oliveira
Journal of retailing and consumer services 21 (4), 610-618, 2014
752014
Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity
N Haj-Salem, JC Chebat, R Michon, S Oliveira
Journal of Business Research 69 (3), 1219-1227, 2016
382016
Why shopping pals make malls different?
JC Chebat, N Haj-Salem, S Oliveira
Journal of Retailing and Consumer Services 21 (2), 77-85, 2014
362014
The double-edged sword: The positive and negative effects of switching costs on customer exit and revenge
N Haj-Salem, JC Chebat
Journal of Business Research 67 (6), 1106-1113, 2014
342014
Reactions to waiting online by men and women
JC Chebat, NH Salem, JF Poirier, C Gélinas-Chebat
Psychological Reports 106 (3), 851-869, 2010
132010
Context aware customer experience management: A development framework based on ontologies and computational intelligence
H Mili, I Benzarti, MJ Meurs, A Obaid, J Gonzalez-Huerta, N Haj-Salem, ...
Sentiment Analysis and Ontology Engineering, 273-311, 2016
72016
Three psychological processes explaining the impact of the shopping pal on mall shoppers
JC Chebat, N Haj-Salem, S Oliveira
The 12th International Research Conference in Service Management 1 (1), 1-20, 2012
52012
Cross-Cultural Values Differences versus Cross-Country Differences in the Service Failure's Severity
NHS Zourrig, Haithem, Jean-Charles Cheba
18th Annual Meeting, American Society of Business and Behavioral Sciences 18 …, 2011
1*2011
Paradoxical Behaviors of Service Customers Facing Service Failures and Failed Recoveries
NH Salem
2013
The Role of Emotion Regulation on Customer Behavior following Double Deviation: A Cross Cultural Perspective
MRJCC Haj-Salem, Narjes
12th International Research Conference in Service Management, 211-222, 2012
2012
Temps d’Attente en Ligne: Étude de l’Impact de la Musique d’Ambiance
NHS Jean-Charles Chebat, Haithem Zourrig
Actes du 54e congrès de l’Association de Sciences Administratives du Canada …, 2011
2011
Attente online: effets de la musique et de l'information sur les réactions émotionnelles, perceptuelles et comportementales des internautes
N Haj Salem
2004
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