Narjes Haj Salem
Narjes Haj Salem
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The effects of mall renovation on shopping values, satisfaction and spending behaviour
JC Chebat, R Michon, N Haj-Salem, S Oliveira
Journal of retailing and consumer services 21 (4), 610-618, 2014
Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity
N Haj-Salem, JC Chebat, R Michon, S Oliveira
Journal of Business Research 69 (3), 1219-1227, 2016
Why shopping pals make malls different?
JC Chebat, N Haj-Salem, S Oliveira
Journal of Retailing and Consumer Services 21 (2), 77-85, 2014
The double-edged sword: The positive and negative effects of switching costs on customer exit and revenge
N Haj-Salem, JC Chebat
Journal of business research 67 (6), 1106-1113, 2014
Reactions to waiting online by men and women
JC Chebat, NH Salem, JF Poirier, C Gélinas-Chebat
Psychological Reports 106 (3), 851-869, 2010
Context aware customer experience management: A development framework based on ontologies and computational intelligence
H Mili, I Benzarti, MJ Meurs, A Obaid, J Gonzalez-Huerta, N Haj-Salem, ...
Sentiment Analysis and Ontology Engineering, 273-311, 2016
Three psychological processes explaining the impact of the shopping pal on mall shoppers
JC Chebat, N Haj-Salem, S Oliveira
The 12th International Research Conference in Service Management 1 (1), 1-20, 2012
Cross-Cultural Values Differences versus Cross-Country Differences in the Service Failure's Severity
NHS Zourrig, Haithem, Jean-Charles Cheba
18th Annual Meeting, American Society of Business and Behavioral Sciences 18 …, 2011
Paradoxical Behaviors of Service Customers Facing Service Failures and Failed Recoveries
NH Salem
HEC Montréal, 2013
The Role of Emotion Regulation on Customer Behavior following Double Deviation: A Cross Cultural Perspective
MRJCC Haj-Salem, Narjes
12th International Research Conference in Service Management, 211-222, 2012
Temps d’Attente en Ligne: Étude de l’Impact de la Musique d’Ambiance
NHS Jean-Charles Chebat, Haithem Zourrig
Actes du 54e congrès de l’Association de Sciences Administratives du Canada …, 2011
Attente online: effets de la musique et de l'information sur les réactions émotionnelles, perceptuelles et comportementales des internautes
N Haj Salem
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